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Help Center

Bellagala

Bellagala

Essential Wedding Services: Photography, Videography, DJ, Floral, Event Planning and Photo Booth.

General Questions

How much should we tip our artist(s)?

Should I provide my artist(s) a meal?

Is there a travel fee to my venue?

How do I book with Bellagala?

Contract + Payments

How is the Travel Fee calculated?

Is it possible to change my payment dates?

What are "Marketing Restrictions"?

Can I have someone else sign the contract?

How do you calculate taxes?

What do I do if I need to postpone my event?

What to do if I need to cancel my services?

How do I add-on to my existing package?

What is the "Deposit & Payment Schedule" option on bellagala.com?

Are my deposits refundable?

Does my payment schedule change when I postpone my event?

Why was my Bellagala transaction declined?

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Account Manager

When should I complete and submit my online profiles?

How do I access my Account Manager?

How do I fill out my Event Details?

How to Fill Out Playlist through the Music Listening Center

Photography

Can we see a sneak peak of our wedding photos?

Photography Frequently Asked Questions

What is the nature of your relationship with your photographer?

How many photos do I receive?

How will my photos be delivered?

How many photos do engagement sessions include?

How long until I get my engagement photos back?

Why should I book a 2nd photographer?

Can we wear more than one outfit during our engagement session?

What should we wear to our engagement session?

Why should we have an engagement session?

Can my kid(s) come to the engagement session?

Can my dog or pet be in our engagement photos?

Where can we have our engagement session?

How long are engagement sessions?

How to set-up an engagement session

Why doesn't my gallery download link work?

Does the deposit go towards the final balance?

What are the print prices?

Can I have all of the images from the day?

Will I have copyrights on my photos?

How soon will our pictures be ready after the wedding?

How do we order our photo album?

What is so special about your albums?

How do we know how many hours of coverage we'll need?

Do I select my second photographer?

Do you offer engagement sessions?

Who selects my photos?

What happens if my photographer is sick or leaves your team?

Do I tip my photographer?

Can we go to multiple locations on my wedding day?

Can I meet/talk with my photographer?

How do I make sure my photographer doesn't miss my important photos?

How long does it take for my album to be delivered?

When can I order my album?

Can I customize my album?

What is a "Curated Collection"?

My gallery expired, can it be reopened?

Why do my images bring up a size warning when I'm trying to print?

How do I download my photos?

How to order a photo album

When will I hear from my photographer?

How do I add extra hours with my photographer?

How to Fill Out Photography Profile

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Disc Jockey

Frequently Asked Wedding DJ Questions

When will we hear from our DJ?

Can we bring our own music?

How much experience your DJs have?

How do you determine who our DJ will be?

How do reserve a Bellagala DJ?

How does the DJ booking process work?

When is our balance due?

When is our information (i.e. playlist, profiles, etc.) due?

How much room will the DJ need? Do I need to provide a table?

What happens if a piece of equipment breaks at the show?

Do you have audio visual equipment we can rent for the ceremony and/or reception?

Does the DJ bring equipments (apms, microphones, etc), or do we/our receptions site need to supply it?

Can we plug into your system for our slideshow or live music?

What if we don't get the right vibe from our DJ when we speak with him/her?

What happens in case of an emergency?

Can we go to a wedding where your DJs are performing?

Have you performed at my venue?

How do I access the song list and profile?

Can you provide music during the ceremony?

How much music can we play in an evening?

How do I evaluate equipment?

What other key differentiators should I look for?

How do I differentiate between DJ services?

How many songs should I include on my song list?

When will I hear from my DJ?

How do I Fill Out Your DJ Profile

How do I find my Vibo event?

Inviting People to Your Vibo Event

Host or guest unable to join a Vibo event

Changing or resetting your Vibo password

Why is my Vibo event locked?

Can I use Vibo on the web?

How to add a new section to a Vibo event

No suggestions are coming up when I search for a song on Vibo

How to move songs from one section to another in Vibo

How do I add songs to Vibo?

Can I attach a file or an MP3 to Vibo?

How to remove a song on Vibo

How to add songs from Spotify or Apple Music

How to connect Spotify or Apple Music on Vibo

How do I disconnect and link another Spotify account on Vibo?

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Videography

How will my video be delivered?

Videography - Frequently Asked Questions

How long will it take to get our video?

Does the deposit go towards the final balance?

When will we hear from our videographer?

How will my videographer be assigned?

Can I select the song for my video?

How much input do I have in the final product?

How do I download my videos?

How do I add extra hours with my videographer?

How to Fill Out Videography Profile

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Floral Design

How long is my floral deposit refundable?

When will I hear from my floral designer?

Why is there a delivery charge for floral?

Event Planning

Event Planning - Frequently Asked Questions

When do we meet our wedding planner?

Do we get to choose our wedding planner?

Are we required to use all Bellagala services when we book a Bellagala planner?

How much experience do your wedding planners have?

Will my planner work alone or with an assistants on my wedding day?

How much involvement will my planner have?

My venue already has an in-house wedding coordinator. Why do I need a planner?

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Photo Booth

Photo Booth Frequently Asked Questions